SECTION 1 - INSTRUCTIONS The Regenerative Organic Alliance (ROA) values all feedback received, including complaints. The ROA will review each complaint in detail and provide an initial response to the complaint within ten business days of receipt, including requests for any additional information or clarification as needed. The Regenerative Organic Certified® Disputes Process is intended to provide any interested party an opportunity to voice their concerns about issues related to ROA policies, decisions, board members, actions of participants or certifiers in the Regenerative Organic Certified® program, or share any other general complaints, and to provide a transparent process for addressing potential issues. The Regenerative Organic Certified Disputes Policy explains in detail how Regenerative Organic Alliance receives, manages, and addresses both complaints and general feedback relating to the Regenerative Organic Certified® Framework standards, logos, board members, certifier service, and scheme participants. All dispute submissions must be related to actions conducted within the scope of the Regenerative Organic Certified® program; concerns outside the purview of the ROA may be dismissed. There are five categories of complaints: Violation/misuse Reconsideration Requested Changes to Regenerative Organic Certified® Framework General Compliants Complaints on CB Service If a complainant is unable to submit a dispute through the Regenerative Organic Certified® Complaint Form, disputes may be submitted by email to qualityassurance@regenorganic.org. All supporting documents should be included as attachments in the email.SECTION 2- COMPLAINT DETAILSName* First Last Email* Date of incident (if applicable) MM slash DD slash YYYY Category of complaint* Violation/misuse Reconsideration Requested changes to Regenerative Organic Certified® Framework General complaints Complaints on CB service Nature of complaint* Accreditation process Audit/certification process CB communications Conformity with standards Label claims ROA policies and procedures ROA Communications List pillar(s) to which the complaint is related* Soil and land management Social/worker fairness Animal welfare List name of operation, product, or brand (if applicable)List certification body involved (if applicable)Primary country complaint originated*Have involved parties been given an opportunity to resolve the issue?* Yes No N/A Provide detailed description of complaint*What is the proposed solution or desired outcome?*SECTION 3 - SUPPORTING EVIDENCESupporting documentationYou may upload or attach up to 3 documents relating to your complaint. Drop files here or Select files Accepted file types: pdf, docx, jpg, png, Max. file size: 50 MB, Max. files: 3. Additional files (if applicable)Please check this box if you have more documents you would like to include. If this box is checked, an ROA representative will reach out to you for additional documents. Yes, I have additional documentation. SECTION 4 - CONSENT Depending on the nature of the complaint, the ROA may need to disclose the identity of the complainant to allow the full investigation of the complaint. The ROA will only disclose information which is deemed necessary for this. If there is a special reason why information about your identity is sensitive (e.g. for whistleblowers), please include this in your description of the complaint. A choice other than ‘Yes’ to this question may limit the ROA’s ability to fully investigate this complaint, particularly if we are not given permission to inform the applicable certification body. Do you consent to ROA disclosing your details to the parties involved?* Yes Yes, but only to the CB No EmailThis field is for validation purposes and should be left unchanged. Δ
