SECTION 1 - INSTRUCTIONS
The Regenerative Organic Alliance (ROA) values all feedback received, including complaints. The ROA will review each complaint in detail and provide an initial response to the complaint within ten business days of receipt, including requests for any additional information or clarification as needed. The Regenerative Organic Certified® Disputes Process is intended to provide any interested party an opportunity to voice their concerns about issues related to ROA policies, decisions, board members, actions of participants or certifiers in the Regenerative Organic Certified® program, or share any other general complaints, and to provide a transparent process for addressing potential issues.
The Regenerative Organic Certified Disputes Policy explains in detail how Regenerative Organic Alliance receives, manages, and addresses both complaints and general feedback relating to the Regenerative Organic Certified® Framework standards, logos, board members, certifier service, and scheme participants. All dispute submissions must be related to actions conducted within the scope of the Regenerative Organic Certified® program; concerns outside the purview of the ROA may be dismissed. There are five categories of complaints:
- Requested Changes to Regenerative Organic Certified® Framework
- General Compliants
- Complaints on CB Service
If a complainant is unable to submit a dispute through the Regenerative Organic Certified® Complaint Form, disputes may be submitted by email to firstname.lastname@example.org. All supporting documents should be included as attachments in the email.
SECTION 2- COMPLAINT DETAILS
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SECTION 3 - SUPPORTING EVIDENCE
You may upload or attach up to 3 documents relating to your complaint.
Accepted file types: pdf, docx, jpg, png, Max. file size: 50 MB, Max. files: 3.
Drop files here or
Please check this box if you have more documents you would like to include. If this box is checked, an ROA representative will reach out to you for additional documents.
SECTION 4 - CONSENT
Depending on the nature of the complaint, the ROA may need to disclose the identity of the complainant to allow the full investigation of the complaint. The ROA will only disclose information which is deemed necessary for this. If there is a special reason why information about your identity is sensitive (e.g. for whistleblowers), please include this in your description of the complaint.
A choice other than ‘Yes’ to this question may limit the ROA’s ability to fully investigate this complaint, particularly if we are not given permission to inform the applicable certification body.
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